Her Era House Refund Policy

At her era house, we take great pride in crafting high-quality, nourishing lactation cookies to support moms in their breastfeeding journey. Your satisfaction is our top priority, and we are committed to ensuring you have the best experience with our products.

Refund & Return Eligibility

Due to the perishable nature of our lactation cookies, we do not accept returns. However, we are happy to offer refunds or replacements under the following circumstances:

Damaged or Defective Products – If your order arrives damaged, defective, or compromised, please contact us within 7 days of delivery with photos of the issue, and we will provide a replacement or refund.
Incorrect Order – If you received the wrong product, we will promptly send the correct item or issue a refund.
Missing Items – If part of your order is missing, reach out to us, and we will send the missing item or issue a refund.

Non-Refundable Situations

We do not offer refunds or replacements for:

Personal taste preferences
Change of mind after purchase
Orders that were not retrieved due to incorrect address entry or failure to collect

How to Request a Refund or Replacement

To request a refund or replacement, please email us at [your email] within 7 days of receiving your order. Include:
✔ Your order number
✔ A description of the issue
✔ Photos of the damaged or incorrect product (if applicable)

Once reviewed, we will process your refund or replacement within 3-5 business days. Refunds will be issued to the original payment method.

Need Help?

If you have any concerns about your order, please reach out to our customer support team at hererahouse@gmail.com. We are here to make things right and ensure you have a positive experience with Her Era House!